Terms of Service

Deptle Terminal and the website deptle.com (together, the Service) are provided by Deptle Ltd, a company registered in England and Wales under company number 14327806, with its registered office at 128 City Road, London, United Kingdom, EC1V 2NX (Deptle, we, us).

Deptle is a software provider. We are not a broker, dealer, investment firm, exchange, custodian, or financial adviser, and we are not authorized or regulated by the UK Financial Conduct Authority or any other financial regulator. Nothing in the Service is financial advice.

You can contact us at [email protected].

These Terms of Service (the Terms) are a legal agreement between you and Deptle. By creating an account, purchasing a subscription, downloading, or using any part of the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you are a consumer, nothing in these Terms affects the statutory rights that the law of your country of residence grants you and that cannot be limited or waived by contract. Where these Terms conflict with such mandatory rights, your rights prevail.

The Privacy Policy, Cookie Policy, and Risk Disclosure form part of your agreement with us and should be read together with these Terms.

To use the Service, you must:

• be at least 18 years old and legally capable of entering into a binding contract;
• be legally permitted, in your jurisdiction, to hold an account with and trade on any exchange you connect to the software; and
• not be located in, or a resident or national of, any country or territory subject to comprehensive trade sanctions or embargoes (including those administered by the United Kingdom, the European Union, or the United States), and not be a person on any applicable sanctions or denied-persons list.

You are responsible for making sure your use of the Service is lawful where you live. We may refuse, suspend, or terminate access where we reasonably believe these requirements are not met.

An account is personal to you: one account per individual, for your own use only. You may not share, sell, rent, or transfer your account, and you may not use another person’s account.

You must provide accurate information when registering and keep it up to date. You are responsible for keeping your credentials confidential and for all activity that occurs under your account. Tell us promptly at [email protected] if you suspect unauthorized use of your account.

A free account gives you access to your account dashboard but does not include access to the Deptle Terminal application, which requires an active paid subscription.

Subject to these Terms and payment of the applicable subscription fees, we grant you a personal, non-exclusive, non-transferable, non-sublicensable, revocable license to install and run the Deptle Terminal software, in binary form, on up to three (3) devices that you own or control, for your own personal trading and research and not on behalf of any third party.

The software is licensed, not sold. Deptle and its licensors retain all right, title, and interest in and to the Service, including all software, designs, and content (other than Your Content, as described in section 13). Features available to you depend on your subscription tier.

You may deactivate a registered device from your dashboard to free a device slot.

Deptle Terminal uses a launcher-based delivery model. When you start the application, the launcher authenticates you, verifies your subscription and device, and downloads a cryptographically signed application package from our servers before running it. As a result:

• an active internet connection is required to start and to keep using the application; if the connection is lost for an extended period, the application will close;
• updates are mandatory — the launcher may update itself and the application automatically, and outdated versions are refused by our servers and cannot be used;
• access is verified per account and per device, and we may block launches for accounts or devices suspended under section 16.

We use this model to protect the integrity of the software and to deliver fixes quickly. Because of it, the application cannot be used offline or independently of our servers; section 14 describes what happens if we ever discontinue the Service.

The Service is currently offered as early access. While we take correctness and stability seriously, you should expect that features may be added, changed, or removed; that bugs exist; and that behavior may differ between releases. Features advertised for a higher tier may be released gradually.

We recommend validating any strategy in simulated (paper) mode before enabling live execution, and starting with small sizes when you do go live. This section does not limit any statutory rights you have as a consumer regarding the quality of a paid service.

Paid subscriptions are billed in advance on a recurring basis (monthly, quarterly, or yearly, as selected at purchase) and renew automatically at the end of each billing period until cancelled. Prices, tiers, and included features are shown on our pricing page at the time of purchase. Payment is processed by a third-party payment processor; we do not store your card details.

Cancellation. You may cancel at any time. Cancellation takes effect at the end of your current billing period: you keep access until then, and no further renewals are charged. Except as described below or required by law, fees already paid are not refunded.

14-day cooling-off (consumers). If you are a consumer in the United Kingdom or European Union, you have a legal right to withdraw from your purchase within 14 days without giving a reason. By subscribing, you request immediate access to the Service during this period; if you withdraw within the 14 days, we will refund the amount you paid, reduced proportionally to reflect the part of the billing period during which you had access. To withdraw, email [email protected] from your account email.

Price changes. We may change subscription prices by giving you at least 30 days’ notice. Changes apply from your next renewal, never retroactively. If you do not agree to a new price, cancel before the renewal takes effect.

Failed payments. If a renewal payment fails, we may retry it and suspend access until payment succeeds.

You must not, and must not attempt to or help anyone else to:

• reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the software, except to the extent such a restriction is prohibited by applicable law;
• copy, redistribute, publish, sell, or make available the software or any application package delivered to your device;
• circumvent, disable, or interfere with license verification, device limits, tier gating, or any other technical protection or security measure of the Service;
• use the Service on behalf of third parties, including operating it as a service bureau, managing other people’s exchange accounts or funds through it, or reselling access;
• use the Service for market manipulation, spoofing, wash trading, or any activity that violates applicable law or the terms of any exchange you connect to;
• probe, scan, overload, or disrupt our servers or interfere with other users’ use of the Service.

Violation of this section is a material breach and may result in suspension or termination under section 16.

Deptle Terminal connects to third-party exchanges using API credentials that you supply. The architecture is deliberately non-custodial:

• your exchange API keys are stored only on your device, in your operating system’s native credential store, and are never transmitted to Deptle;
• orders are signed on your device and sent directly from your device to the exchange — Deptle’s servers are not part of the order path;
• the software refuses API keys that carry withdrawal permissions and contains no functionality to withdraw, transfer, or take custody of funds. We never hold, control, or have access to your money or assets.

Your relationship with each exchange is governed solely by that exchange’s own terms. We are not a party to it, we do not guarantee that any exchange will accept, execute, or correctly report any order, and we are not responsible for exchange outages, errors, restrictions, or account actions.

Every order placed through the software — whether entered manually or generated by a strategy you run — is placed under your instructions and at your sole responsibility. You are responsible for reviewing and supervising any automated strategy you enable, for the API permissions you grant, and for complying with the rules of the exchanges and jurisdictions you trade in.

Market data used by the software (prices, order book depth, trade feeds, and similar) is retrieved by the application directly from the relevant exchange to your device. It is provided as-is: we do not verify, correct, or guarantee the accuracy, completeness, or timeliness of market data, which remains subject to the terms and availability of the exchange that publishes it.

You may use market data received through the software only within the software and for your own trading and research. You must not redistribute, republish, resell, or provide it to third parties.

Where the Service includes AI-assisted features, requests you make to them (including any context the feature sends on your behalf) may be processed by third-party AI providers. Unless explicitly stated otherwise in the product:

• AI features operate under zero-data-retention arrangements — your requests are not stored by the provider after processing and are not used to train models;
• the provider processing a given feature is identified in the product.

The product may optionally let you route AI features through an alternative provider or your own API key. If you do, that provider’s own terms, pricing, and data-handling practices apply instead, the zero-data-retention default does not, and the product will state this clearly before first use. Your use of such a provider is solely between you and them.

AI output is generated automatically and may be incomplete or wrong. It is provided for information only, is not financial advice, and is no substitute for your own judgment. AI features do not place, modify, or cancel orders autonomously; any trading action remains yours under section 10.

You retain all rights in the strategies, code, configurations, parameters, and research you create with the Service (Your Content). We claim no ownership of Your Content. Your Content is stored locally on your device; the software does not upload your strategies to our servers.

If you send us feedback, ideas, or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or obligation to you.

We work to keep the Service available and publish operational information on our status page, but that information is provided for transparency only and does not constitute a service-level agreement, uptime guarantee, or promise of future availability. The Service may be interrupted by maintenance, updates, failures of third-party infrastructure, or events beyond our reasonable control.

We may modify the Service over time, including adding, changing, or removing features, provided that changes during a paid billing period do not materially deprive the paid tier of its substance.

Discontinuation. Because the application depends on our servers to run, we make this commitment: if we permanently discontinue the Service, we will refund the unused portion of any subscription period you have paid for in advance.

Support is provided by email for users with an active paid subscription. You can reach us through the website, the application, or directly at [email protected]. We aim to respond within 2 business days. This is a service target, not a contractual guarantee; failing to meet it in a given case does not constitute a breach of these Terms.

We do not commit to providing support for free accounts, though we may do so at our discretion.

We may suspend or terminate your account, and block associated devices, if you materially breach these Terms (including the acceptable-use rules in section 9), attempt to evade a prior suspension or ban, initiate unjustified chargebacks, or where we are required to do so by law. Where reasonable, we will notify you and give you a chance to remedy the issue first; for serious breaches (such as circumventing technical protections or ban evasion) we may act immediately.

On termination for your material breach, your license ends immediately and fees already paid are non-refundable to the extent permitted by law. On termination by us without cause, or where consumer law so requires, we will refund the unused portion of your prepaid period.

You may stop using the Service and cancel your subscription at any time under section 8. Sections that by their nature should survive termination (including sections 13, 17, and 19) survive.

Trading risk. Trading financial instruments, including cryptoassets and derivatives, involves substantial risk of loss and is not suitable for everyone. The Service is a tool for research and execution; it does not provide investment advice or recommendations, and nothing in it should be relied on as such. Backtested or simulated results do not predict live results. You bear sole responsibility for your trading decisions and for any losses that result from them, including losses connected to software errors, data inaccuracies, latency, or unavailability of the Service or any exchange. See the Risk Disclosure for detail.

No warranty. Except for what these Terms expressly state and any warranties implied by law that cannot be excluded, the Service is provided “as is” and “as available”, without warranties of any kind, and we do not warrant that it will be uninterrupted, error-free, or fit for any particular trading purpose.

Cap. To the maximum extent permitted by law, our total aggregate liability to you arising out of or in connection with the Service, whether in contract, tort (including negligence), or otherwise, is limited to the total fees you paid us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect or consequential losses, loss of profits, loss of data, or trading losses.

What we never limit. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by applicable law. If you are a consumer, nothing in this section limits your statutory rights, including the right to a service performed with reasonable care and skill.

We may update these Terms from time to time, for example to reflect new features, legal requirements, or changes to our business. For material changes we will give you reasonable advance notice by email or in the product. Changes apply from the stated effective date and do not apply retroactively. If you do not agree with a change, you may cancel under section 8 before it takes effect; continuing to use the Service after the effective date constitutes acceptance.

The current version of these Terms is always available at deptle.com/legal/terms, with its effective date shown at the top.

These Terms, and any dispute or claim arising out of or in connection with them or the Service, are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction over such disputes.

If you are a consumer, this does not deprive you of the protection of the mandatory laws of your country of residence, and you may bring proceedings in the courts of that country. Nothing in this section limits either party’s right to seek injunctive or other equitable relief.

We encourage you to contact us at [email protected] first — most issues can be resolved quickly and informally.

Force majeure. We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, governmental action, failures of internet infrastructure or third-party services, or serious illness or incapacity of key personnel. Our obligations are suspended for the duration of such an event; if it continues for more than 60 days, either party may cancel, in which case section 14’s refund commitment applies to any unused prepaid period.

Assignment. You may not assign or transfer your rights under these Terms. We may assign ours in connection with a merger, acquisition, or sale of assets, provided your rights are not reduced.

Severability and waiver. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force. A failure to enforce a provision is not a waiver of the right to enforce it later.

Entire agreement. These Terms, together with the documents referenced in section 2, are the entire agreement between you and Deptle regarding the Service and supersede any prior agreements or representations.